top of page

Refund Policy

  1. Customers will be eligible for a refund only if they have made a prepayment at the time of placing the order and under the following conditions:

  2. If the order packaging is found to be tampered with, damaged, spilled, or otherwise compromised at the time of delivery before the customer accepts it.

  3. If Just Nature Farming Private Limited cancels the order due to: (a) The delivery location being outside the company’s designated serviceable areas; (b) Inability to reach the customer via phone or email for order confirmation; (c) Unavailability of ordered items;

  4. All refunds will be credited to the customer’s Just Nature Farming Private Limited account wallet. Customers can use this wallet balance for future purchases. Additionally, customers may request a transfer of the refund amount to their original payment method (such as credit card, debit card, or bank account). The refund process may take between 3 to 21 business days, depending on the customer’s bank policies.

  5. If a customer opts to permanently terminate their subscription, the refundable amount will be transferred to their provided bank account. Customers must ensure they provide accurate bank details to facilitate smooth transactions.

  6. In case of delivery discrepancies, such as missing, incorrect, or damaged products, customers can choose between receiving a replacement or obtaining a refund. Replacement requests will be prioritized, ensuring a swift resolution within 24 hours wherever possible.

  7. Refund requests for wallet balances must be initiated by the customer, and the company reserves the right to verify the validity of the request before processing the transaction.

  8. Just Nature Farming Private Limited is committed to ensuring customer satisfaction. However, the company reserves the right to refuse refund requests if they are found to be fraudulent, unjustified, or outside the scope of the stated refund policy.

Return Policy

  1. Customers have the right to return a product at the time of delivery if they are dissatisfied with its quality, freshness, or if it does not meet the expected standards. The delivery personnel will collect the returned product immediately, and a refund equivalent to the product’s value will be credited to the customer’s account wallet on the Platform.

  2. If an incorrect item is delivered, customers are not obligated to accept or pay for the incorrect item. In such cases, customers can refuse to accept the product at the time of delivery. If a customer receives a short delivery, meaning fewer items than originally ordered, they will only be charged for the items received, and the cost of any missing items will be refunded or adjusted accordingly.

  3. Customers may return a product if an incorrect item is delivered or if the item is significantly damaged, contaminated, expired, or has deteriorated in quality upon delivery. Customers must provide supporting evidence, such as clear images of the product issue, within a reasonable timeframe. This evidence will assist in the processing of the return request and ensure that an appropriate resolution is provided.

  4. If a product is not up to standard, Just Nature Farming Private Limited will evaluate the situation and either issue a refund, replace the product with a fresh one, or provide an alternative resolution that best meets customer satisfaction.

  5. All return requests must be made immediately at the time of delivery, as perishable products cannot be returned after the delivery personnel have left the premises. Non-perishable products may have a slightly extended return window, subject to the company’s discretion.

Cancellation Policy

At Just Nature Farming Private Limited, we strive to provide the best products and services to our customers. This Cancellation Policy outlines the terms and conditions for canceling orders placed through our website (www.justnaturefarms.com) or any other authorized sales channel.

 

1. Order Cancellation by Customers

  • Customers may request cancellation of an order before it has been processed or shipped.

  • To request a cancellation, please contact our customer support team at ss@justnaturefarms.com or call 90009503056 with your order details.

  • If the order has already been dispatched, cancellation will not be possible, and you may need to refer to our Return & Refund Policy for further assistance.

 

2. Order Cancellation by Just Nature Farming Private Limited

We reserve the right to cancel orders for the following reasons:

  • The product is out of stock or unavailable.

  • Payment was not successfully processed.

  • The order was placed with incorrect or incomplete information.

  • Fraudulent or suspicious transactions detected.

  • Any other unforeseen circumstances preventing order fulfillment.

In such cases, customers will be notified, and a full refund (if applicable) will be processed within 5-7 business days.

 

3. Subscription or Recurring Orders

  • If you have subscribed to a recurring order (e.g., weekly or monthly deliveries), you may cancel the subscription by notifying us at least 48 hours before the next scheduled delivery.

  • Failure to cancel within the required timeframe may result in the processing of the next order, which will not be eligible for cancellation.

 

4. Refund Process

  • If an order is successfully canceled before shipping, a refund (if applicable) will be issued to the original payment method.

  • Refunds typically take 5-7 business days to reflect in your account, depending on your bank or payment provider.

  • Shipping or processing fees (if any) may be non-refundable.

 

5. Changes to the Cancellation Policy

Just Nature Farming Private Limited reserves the right to modify or update this policy at any time without prior notice. Please review this policy periodically for any changes.

 

6. Contact Us

For any cancellation-related queries, please contact us:

Shipping Policy

At Just Nature Farming Private Limited, we are committed to delivering high-quality products to our customers in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of orders placed on our website (www.justnaturefarms.com) or through any authorized sales channel.

 

1. Shipping Locations

  • We currently deliver across select locations in India.

  • If your location is not serviceable, we will notify you and process a refund if necessary.

  • International shipping is not available at this time.

 

2. Shipping Time & Processing

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Once processed, shipping times vary based on location: 

    • Metro Cities: 2-5 business days

    • Non-Metro Cities & Rural Areas: 5-10 business days

  • Delivery times may be extended due to unforeseen circumstances such as weather conditions, strikes, or logistical delays.

 

3. Shipping Charges

  • Shipping charges, if applicable, will be calculated at checkout and displayed before payment.

  • Free shipping may be available for orders above a certain value, as mentioned on our website.

  • Additional charges may apply for expedited shipping or deliveries to remote areas.

 

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • You can track your order through the courier service provider’s website or our order tracking page.

 

5. Delivery Guidelines

  • Orders will be delivered to the address provided at checkout. Please ensure that the details are accurate to avoid delivery issues.

  • If no one is available at the delivery location, the courier service may attempt redelivery or return the order to us. Additional charges may apply for re-shipment.

  • In case of delivery failure due to an incorrect address or non-availability, refunds will not be processed.

 

6. Damaged or Missing Items

  • If you receive a damaged product or if any item is missing, please contact our support team within 48 hours of delivery with clear photos and order details.

  • We will investigate the issue and offer a resolution, which may include a replacement or refund.

 

7. Shipping Policy Changes

Just Nature Farming Private Limited reserves the right to modify this shipping policy at any time without prior notice. Any updates will be reflected on our website.

 

8. Contact Us

For any shipping-related inquiries, please reach out to us:

bottom of page